Technology Acceptance Model in Government Context: A Systematic Review on the Implementation of IT Governance in a Government Institution

Authors

  • Lanto Ningrayati Amali Department of Informatics Engineering, Universitas Negeri Gorontalo, Indonesia
  • Muhammad Rifai Katili Department of Informatics Engineering, Universitas Negeri Gorontalo, Indonesia
  • Sitti Suhada Department of Informatics Engineering, Universitas Negeri Gorontalo, Indonesia
  • Lillyan Hadjaratie Department of Informatics Engineering, Universitas Negeri Gorontalo, Indonesia
  • Hanifah Mardlatillah Department of Informatics Engineering, Universitas Negeri Gorontalo, Indonesia

DOI:

https://doi.org/10.15575/join.v7i1.853

Keywords:

Technology acceptance model, Transparent governance, Local Government institution, IT governance

Abstract

Recent trends of studies on technology acceptance in local government had recently been popular; the studies focused on identifying the predictors of human behavior in potential acceptance or rejection of technology. This study investigated the use of information technology/information system (henceforth, IT/IS) acceptance in government as a means to improve the quality of public service and strive for transparent governance. A mixed-methods (quantitative and qualitative) study was conducted, and data were collected through questionnaires involving 125 respondents, interviews, and observations. Technology Acceptance Model (TAM) is used as a theoretical framework for behavioral information systems and Smart Partial least square (Smart PLS) analysis was employed in elaborating the complex correlation between the determinants. The result showed that the perceived ease-of-use (PEOU) contributed positively to the perceived usefulness (PU) and attitude towards using technology (ATUT). Moreover, the ATUT significantly contributed to Behavioral Intention of Use (BITU); further, the BITU also contributed to actual technology use (ATU). The PU, however, possessed a negative impact on the ATUT. These results further the information regarding the quality and performance of IT/IS services that can be used as a basis for higher-level decision-making.

Author Biographies

Lanto Ningrayati Amali, Department of Informatics Engineering, Universitas Negeri Gorontalo

Department of Informatics Engineering

Muhammad Rifai Katili, Department of Informatics Engineering, Universitas Negeri Gorontalo

Department of Informatics Engineering

Sitti Suhada, Department of Informatics Engineering, Universitas Negeri Gorontalo

Department of Informatics Engineering

Lillyan Hadjaratie, Department of Informatics Engineering, Universitas Negeri Gorontalo

Department of Informatics Engineering

Hanifah Mardlatillah, Department of Informatics Engineering, Universitas Negeri Gorontalo

Department of Informatics Engineering

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Published

2022-06-30

Issue

Vol. 7 No. 1 (2022)

Section

Article

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