Technology Acceptance Model in Government Context: A Systematic Review on the Implementation of IT Governance in a Government Institution

Lanto Ningrayati Amali; Muhammad Rifai Katili; Sitti Suhada; Lillyan Hadjaratie; Hanifah Mardlatillah

doi:10.15575/join.v7i1.853

Technology Acceptance Model in Government Context: A Systematic Review on the Implementation of IT Governance in a Government Institution

Lanto Ningrayati Amali, Muhammad Rifai Katili, Sitti Suhada, Lillyan Hadjaratie, Hanifah Mardlatillah

Abstract

Recent trends of studies on technology acceptance in local government had recently been popular; the studies focused on identifying the predictors of human behavior in potential acceptance or rejection of technology. This study investigated the use of information technology/information system (henceforth, IT/IS) acceptance in government as a means to improve the quality of public service and strive for transparent governance. A mixed-methods (quantitative and qualitative) study was conducted, and data were collected through questionnaires involving 125 respondents, interviews, and observations. Technology Acceptance Model (TAM) is used as a theoretical framework for behavioral information systems and Smart Partial least square (Smart PLS) analysis was employed in elaborating the complex correlation between the determinants. The result showed that the perceived ease-of-use (PEOU) contributed positively to the perceived usefulness (PU) and attitude towards using technology (ATUT). Moreover, the ATUT significantly contributed to Behavioral Intention of Use (BITU); further, the BITU also contributed to actual technology use (ATU). The PU, however, possessed a negative impact on the ATUT. These results further the information regarding the quality and performance of IT/IS services that can be used as a basis for higher-level decision-making.

Keywords

Technology acceptance model; Transparent governance; Local Government institution; IT governance

Full Text:

PDF

References

L. D. Hammond, L. Flook, C. Cook-Harvey, B. Barron, and D. Osher, "Implications for Educational Practice of the Science of Learning and Development," Applied Developmental Science, vol. 24, no. 2, pp. 97–140, 2020.

C. Redecker, and O. Johannessen, "Changing Assessment-Towards: A New Assessment Paradigm Using ICT," European Journal of Education, vol. 48, no.1, pp. 79-96, 2013.

L. N. Amali, M. R. Katili, S. Suhada, and L. Hadjaratie, "The Measurement of Maturity Level of Information Technology Service Based on COBIT 5 Framework," TELKOMNIKA Telecommunication Computing Electronics and Control, vol. 18, no. 1, pp. 133-139, 2020.

I. Mayasari, R. Hendrowati, A. I. Sofia, and I. Wiadi, "Implementation of e-Government Through Implementation of Technology Acceptance Model," Journal of Applied Management (JAM), vol. 15, no. 4, pp. 659-669, 2017.

M. N. N. Nuji, Z. Abd Latiff, A. R. Ridzuan, and M. F. Abdul Rahman, "Communication Technology Acceptance and Job Performance in Government Agency," International Journal of Academic Research in Business and Social Sciences, vol. 8, no. 7, pp. 1067–1078, 2018.

B. S. Ambodo, R. Suryanto, and H. Sofyani, "Testing of Technology Acceptance Model on Core Banking System: A Perspective on Mandatory Use," Jurnal Dinamika Akuntansi, vol. 9, no. 1, pp. 11-22, 2017.

D. Febrianti, "Technology Acceptance Model as a Predictor of SIMDA Usage," Jurnal Reviu Akuntansi dan Keuangan, vol. 9, no. 1, pp. 46-63, 2019.

Probolinggo, Probolinggo City Government ICT Master Plan 2019-2023. Available at: https://peraturan.bpk. go.id/Home/Details/105263/perwali-kota-probolinggo-no-177-tahun-2018, 2018.

I. Ajzen, and M. Fishbein, Understanding Attitudes and Predicting Social Behavior, Englewood Cliffs, NJ: Prentice-Hall, 1980.

F. D. Davis, "Perceived Usefulness Perceived Ease of Use, and User Acceptance of Information Technology," Management Information Systems Quarterly Journal, vol. 13, no. 3, pp. 319-340, 1989.

S. ElKheshin, and N. Saleeb, N, "Assessing the Adoption of e-Government Using TAM Model: Case of Egypt," International Journal of Managing Information Technology (IJMIT), vol. 12, no. 1, pp. 1-14, 2020.

N. Nurkholis, and R. Y. Anggraini, R. Y, "Determinants of e-Government Implementation Based on Technology Acceptance Model," Jurnal Dinamika Manajemen, vol. 11, no. 2, pp. 84-197, 2020.

U. Özen, H. Çam, and H. Pourmouso, "Examination of the Factors Effective in the Use of the e-Government System with the Technology Acceptance Model," Journal of Social and Administrative Sciences, vol. 4, no. 3, pp. 250-265, 2017.

O. Sebetci," A TAM-based Model for e-Government: A Case for Turkey," Int. J. Electronic Governance, vol. 7, no. 2, pp. 113-135, 2015.

O. O. Durodolu," Technology Acceptance Model as a Predictor of Using Information System’ to Acquire Information Literacy Skills," Library Philosophy and Practice (e-journal), vol. 1450, pp. 1-27, 2016.

G. Yin, X. Cheng, and L. Zhu, "Understanding Continuance Usage of Social Networking Services: A Theoretical Model and Empirical Study of the Chinese Context," Proceedings of the Thirty Second International Conference on Information Systems, Shanghai, pp. 1-13, 2011.

N. Al Qassimi, and L. Rusu, "IT Governance in a Public Organization in a Developing Country: A Case Study of a Governmental Organization," Procedia Computer Science, vol. 64, pp. 450–456, 2015.

N. Robinson, "IT Excellence Starts with Governance," The Journal of Investment Compliance, vol. 6, no. 3, pp. 45-49, 2005.

Amali, L. N, Mahmuddin, and Ahmad, M. "Information Technology Governance Framework in the Public Sector Organizations," TELKOMNIKA Telecommunication Computing Electronics and Control. vol. 12, no. 2, pp. 429-436, 2014.

K. W. A. Budu, M. Yinping, and K. K. Mireku, "Investigating the Effect of Behavioral Intention on e-Learning Systems Usage: Empirical Study on Tertiary Education Institutions in Ghana," Mediterranean Journal of Social Sciences, vol. 9, no. 3, pp. 201-216. 2018.

O. Isaac, Z. Abdullah, T. Ramayah, I. Alrawayi, and A. M. Mutahar, A. M, "Integrating User Satisfaction and Performance Impact with Technology Acceptance Model (TAM) to Examine the Internet Usage within Organizations in Yemen," Asian Journal of Information Technology, vol. 17, pp. 60-78, 2018.

L. Mlekus, D. Bentler, A. Paruzel, A. L. Kato-Beiderwieden, and G. W. Maier, "How to Raise Technology Acceptance: User Experience Characteristics as Technology-Inherent Determinants," Springer, vol. 51, pp. 273–283, 2020.

M. Peterson, Identification of Behavioral Factors within Organizations that can Improve Information Systems Security Compliance. University of Oregon. Available at: https://core.ac.uk/download/pdf/36693542.pdf, 2014.

Vincenzo. Handbook of partial least square, Berlin Heidelberg: Springer-Verlag, 2010

J. Sarwono, Mengenal AMOS untuk Analisis Structural Equation Model. Yogyakarta: Graha Ilmu, 2008.

J. W. Creswell, Research Design: Quantitative, Qualitative Research and Mixed Methods Approach. (4th ed), New Jersey: Pearson Education Inc, 2014.

P. C. Meijer, N. Verloop, and D. Beijaard, "Multi-Method Triangulation in a Qualitative Study on Teachers’ Practical Knowledge: An Attempt to Increase Internal Validity," Quality & Quantity, vol. 36, pp. 145–167, 2002.

M. B. Miles, A. M. Huberman, and J. Saldana, Qualitative Data Analysis: A Methods Sourcebook (3rd ed), Thousand Oaks, CA: Sage Publications, Inc, 2013.

A. Subiyakto, A. R. Ahlan, S. J. Putra, and M. Kartiwi, "Measurement of Information System Project Success Based on Perceptions of the Internal Stakeholders," International Journal of Electrical and Computing Engineering, vol. 5, no. 2, pp. 271-279, 2015.

J. F. Hair, B. Black, B. J. Babin, and R. E. Anderson, Multivariate Data Analysis (7th Ed.), London: Pearson New International Edition, 2014.

O. Isaac, A. M. Mutahar, T. Ramayah, and I. Alrawayi, "Perceived Usefulness, Perceived Ease of Use, Perceived Compatibility, and Net Benefits: An Empirical Study of Internet Usage Among Employees in Yemen," 7th International Conference on Postgraduate Education, Universiti Teknologi MARA (UiTM), Malaysia, pp. 899–919, 2016.

V. Bhatiasevi, and C. Yoopetch, "The Determinants of Intention to Use Electronic Booking Among Young Users in Thailand," Journal of Hospitality and Tourism Management, vol. 12, pp. 1-11, 2015, DOI: 10.1016/j.jhtm.2014.12.004

A. A. Daneji, A. F. M. Ayub, W. M. Wan Jaafar, and M. N. M. Khambari, "Influence of Students’ Perceived Ease of Use, Perceived Usefulness, and Time Spent Towards Students’ Continuance Intention Using MOOC Among Public University Students," Advances in Social Science, Education and Humanities Research, vol. 115, pp. 264-268, 2017.

K. Kanchanatanee, N. Suwanno, and A. Jarernvongrayab, "Effects of Attitude Toward Using, Perceived Usefulness, Perceived Ease of Use and Perceived Compatibility on Intention to Use e-Marketing," Journal of Management Research, vol. 6, no. 3, pp. 1-13, 2014.

Juniwati, "Influence of Perceived Usefulness, Ease of Use, Risk-on Attitude, and Intention to Shop Online," European Journal of Business and Management, vol. 6, no. 27, pp. 218-228, 2014.

K. M. Alraimi, H. Zo, and A. P. Ciganek, "Understanding the MOOCs Continuance: The Role of Openness and Reputation," Computer & Education, vol. 80, no. 2, pp. 28-38, 2015.

B. Wu, and X. Chen, "Continuance Intention to Use MOOCs: Integrating the Technology Acceptance Model (TAM) and Task Technology Fit (TTF) Model," Comput. Hum. Behav, vol. 67, pp. 221-232, 2017.

F. Weng, R. J. Yang, H. J. Ho, and H. M. Su, "A TAM-based Study of the Attitude Towards Use Intention of Multimedia Among School Teachers," Appl. Syst. Innov., vol. 1, no.36, pp. 1–9, 2018.

C. B. Andoh, "Predicting Students’ Intention to Adopt Mobile Learning a Combination of the Theory of Reasoned Action and Technology Acceptance Model," Journal of Research in Innovative Teaching & Learning, vol. 11, no. 2, pp. 178-191, 2018.

C. C. Chang, S. W. Hung, M. J. Cheng, and C. Y. Wu, "Exploring the Intention to Continue Using Social Networking Sites: The Case of Facebook," Technological Forecasting and Social Change, vol. 95, pp. 48-56, 2015.

N. M. Suki, and N. M. Suki, “Exploring the Relationship Between Perceived Usefulness, Perceived Ease of Use, Perceived Enjoyment, Attitude, and Subscribers’ Intention Towards Using 3G Mobile Services,” Journal of Information Technology Management, vol. 22, no. 1, pp. 1-7, 2011.

A. L. S. Hoong, L. S. Thi, and M. H. Lin, “Affective Technology Acceptance Model: Extending Technology Acceptance Model with Positive and Negative Affect,” Knowledge Management Strategies and Applications, vol. 8, pp.147-164, 2017.

Tikno, “Measuring Performance of Facebook Advertising Based on Media Used: A Case Study on Online Shops in Indonesia,” Procedia Computer Science, 111, 105–112, 2017.

Haris, A. Ghofar, and E. Mardiati,” The Influence of Technology Acceptance Model (TAM) Towards Customer Satisfaction of Zahir Accounting Application,” International Journal of Humanities, Religion, and Social Science, 3(9), 40-51, 2019.